LOOKING FOR THE NEXT CHAPTER IN MY STORY

 

Born in Moscow, studied in Virginia, lived and worked around New York, my adventures finally brought me out west..

I spent the first 6 years of my career working in corporate finance...

But I had always dreamed of living in the city that lived and breathed innovation.

YES!

Hi! I'm Denis's dog, Angel.

He's awesome so you should hire him!

Working at these hypergrowth companies,

I learned the right questions to ask...

Team Training

How do I hire great customer-facing people? Do I use inside or outsourced teams? If I outsource, how do I choose a vendor? How do I build a sales playbook? What are my sales "metrics that matter"?

Lead Acquisition

How do I acquire new leads? How do I send cold emails/cold call? How do I get from lead to opportunity to close?

Success & Support

Which Helpdesk/Livechat/Phone software is best? How do I effectively use in-app support? How do I set up self-service? What are the support "metrics that matter"? How do I cross-sell and upsell accounts?  How do I ensure my Sales/Support/Success teams are all on the same page?

Brand Development

How do I tell my story? How do I build a content marketing calendar? How do I launch a drip campaign? What are my marketing "metrics that matter"? How do conduct SEO? How can I generate compelling creative? How do I do influencer marketing? How do I setup web/facebook/retargeting advertising?

Sales Tools & Enablement

Which CRM platform is best for my business? How do I implement one? How do I score leads? How do I manage & clean leads in my system?

Incentives

How do I set Sales Quotas? What should my promotion/demotion guidelines be? How do I pay out bonuses?  How do I motivate my sales people? How do I set up a sales QA program?

Data Analysis

What is my churn? What's my LTV:CAC? How do I know a customer is "engaged"? Where is the fallout in my sales funnel?

I hustled for the chance to work for some of the fastest growing tech companies in the Bay

and how to answer them...

WHAT I BRING

TO THE TABLE

GO!

Sales, Systems, and Success, Oh My!

GROWTH HACKING

Devise new lead acquisition and nurturing strategies

Build product playbooks

Build and manage CRM environments

Build quality assurance programs for customer-facing teams

CUSTOMER SUCCESS

Build and launch email drip campaigns

Build in-app marketing programs

Build webinar training for enterprise clients

Implement support systems over email, livechat, and phone

Hire and train outsourced support and sales teams

 

PRODUCT MARKETING

Launch content marketing programs

Build and manage optimized ad-tech campaigns over Facebook, AdWords, Twitter, and LinkedIn

Build and moderate customer communities

Create strong feedback loops with key customers to inform product decisions

 

DATA DRIVEN APPROACH

Set and manage meaningful KPI's for  sales, support, and success teams

Build system integrations to ensure customer journey continuity

Conduct data deep dives with SQL and Excel to inform product decisions

 

It's time for my next adventure.

Connect with me below.

GO!

Sounds good to me.

Let's chat!

DENIS MALKOV

CONTACT ME

Denis Malkov

1225 Drake Avenue

Burlingame, CA 94010

+1-415-420-7975

Resumé

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dmalkov2008@gmail.com

   415-420-7975

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